WILLIAMS HEATING & AIR CONDITIONING Reviews

Williams Appliance is a great local company that I've turned to on several occasions for my appliance repair and purchase needs. After my last Home Depot delivery debacle I swore to never use them again. Williams has been serving our community for 40 years. I like supporting local businesses but especially when they continue to exceed my expectations.

Tera Weiss 11/17/2024

See Review on Google

All around SUPERIOR service!! Friendly, knowledgeable and professional! I highly recommend!

Jennifer H. 10/3/2024

See Review on Google

Very nice to deal with. Timely, friendly and very reasonably priced. Would absolutely recommend.

Sheridan Haynes 11/1/2024

See Review on Google

WE have used them for over 10 years. Always the best service and best personnel. Highly recommend. Thank you.

Mary Savino 10/3/2024

See Review on Google

Exceptional service! Great company and repair personnel.

Shawn McQuinn 10/3/2024

See Review on Google

Arrived at time set, confident courteous and informative

Linda Boessling 9/20/2024

See Review on Google

This is the second time I have called Williams Heating & Air and both times and been excellant service! They explain exactly what we needed fixed and gave a quote that was reasonable. The last company we called kept trying to tell us we needed a new system for many thousands of dollars and not to even repair this one. Williams has been great to be honest and helpful. When they came for the seasonal service, the tech was the first one to clean out the condensate line! What a change from the other company! I recommend Williams to everyone now, they are the best!

Cathy Olsen 9/5/2024

See Review on Google

We called out Williams a/c for a service call on our 1987 unit. We have spent the last few summers coaxing our unit to last a little longer, unfortunately time was up and we need a new unit. We had such confidence and trust in Colton that we didn’t even get a second opinion. You can tell Colton LOVES what he does and is so knowledgeable when it come to HVAC. The price was also much less than we had been quoted in years past. Our downstairs is so much cooler and we can tell already that the unit is much more efficient. Thank you Williams A/C!

Jessica Melott 8/16/2024

See Review on Google

I have been using this company for over 30 years, Gary and his crew go out of their way to make your comfort their number 1 concern. They are always more than competitive on pricing and warranty, you won't go wrong with Williams Heating & Appliances.

Mike Taylor 7/3/2024

See Review on Google

Efficient. Knowledgeable. Had answers for all my concerns. We’ve been their customer for many years and highly recommend their service

Roxanne Ware 5/20/2024

See Review on Google

Absolutely the best. Professional, knowledgeable and NOT a salesman. Came to service my A/C. Very satisfied and would not think of calling anyone else. Showed up on time.

John C. 5/15/2024

See Review on Yelp

1. Williams could come out within 24 hours of calling to make an appointment. 2. Colton was friendly, professional, and VERY knowledgeable. 3. I also believe Williams is HONEST! I think this is always a concern for consumers relying on a specialist. Williams is honest. They did save us money as they were called out as a 2nd opinion and they serviced our AC unit for a lower cost but maintained quality and reliability. I will be using Williams for all things AC and heating unit and appliance-related issues in the future!

Julia Tucker 3/12/2024

See Review on Google

I was on the hunt for a evaporator coil replacement. After further research and pricing options. I decided to replace the Air Handler and the Compressor basically rip out the old system and put in a new system. Not only did Williams verify everything before coming out they also provided me 3 window A/C units to have relief until they were able to do the install. They also did a phenomenal job so well its an ICE BOX in the house now. I definitely recommend them for your A/C needs. Gary was a dream to work with keeps you updated on all items and arrival of his team. His team came in and gave an estimate of completion and was done within an hour before. By far the best experience I ever had to replace entire system. I will not be looking at any other companies for HVAC work every again. They are the best and know stuff so well they can even discuss over the phone. When you need a great local company look no further to Williams Heating & Air Conditioning you will be glad you did!

Daniel Henderson 3/13/2024

See Review on Google

We were calling around to get quotes on replacing a coil in our AC at our office. From the beginning, Williams Heating & Air stood out far beyond all the rest. They were very helpful even on the first phone call that I made to inquire and ask a lot of questions. Greg was so patient in listening to our needs and taking the time to understand our unique situation. He offered to have a tech come out and take a look at our units and set up for free so that he could give us a better estimate and suggestions on what we could do. Daniel came out the same week to take a look and gather the information that they would need for a proper and fair quote. Daniel was so polite, patient, and helpful while he was here. He was very informative and went above and beyond to make sure we had all the information we needed. Within a few days after Daniel was out to look at our unit Greg was able to give us a quote. The quote was way more affordable and reasonable than all the other quotes we had gotten. We quickly decided to have Williams Heating & Air make the needed repairs for us. Daniel was back out within a week with the parts to conduct the repair. As with the first time, he was professional, polite, and very informative. We are very satisfied with the work that Williams Heating & Air has done for us and are even more satisfied with their customer service and professionalism. We will continue to use them as our go-to place for servicing our units.

Nikki Henderson 1/24/2024

See Review on Google

Williams Heating & Air Conditioning does excellent and outstanding work and carries the best appliances on the market...that last for many years at affordable prices. They are honest with their dealings with the public which is rare and I am glad to give them a 5 STAR.

Cindy Brennan 1/13/2024

See Review on Google

Excellent experience from start to finish. Found my central air had stopped working early morning. Called and left a message and Gary Williams called me back around 7:30am. They already had calls however he thought a tech would be available around 3pm or so. Daniel arrived at 3:30pm, did his troubleshooting and found a bad electrical contactor and showed were the part had failed. He had one on his truck, replaced the bad one and we were back in business. He did check the rest of the system and he asked permission to clean the vents which were filthy. Daniel has worked for the company for 20 years, was exceptionally competent and polite. How refreshing finding a company and people that represent and practice small town values. We won’t call anyone else if we need service.

Chris Seestedt 9/16/2023

See Review on Google

Daniel was very fast to respond and come look at my ac unit. My fan blades were busted and it's an old unit so could be kinda hard finding parts. He took my blades back to the shop to see what he could do for me. He was back in 20minutes and fixed my ac no problem. It's even quieter than when the last company "fixed" it. Daniel was very friendly and professional. I definitely recommend these guys for all your ac and appliance needs.

Donny Bachhofer 9/19/2023

See Review on Google

Nothing major has been done, but my impression so far is positive. All I have needed so far is a heating element for dishwasher and a.c tune up. Living in Seguin, I have found it difficult to engage with reliable and friendly appliance service providers. I did have to wait for my address to be routed into schedule ( less than week) , but they were as good as their word.Great communication skills, super friendly and professional.Pricing seems quite reasonable, especially given the current economy and " license to fleece" that I have experienced with local companies like I said, nothing major, yet.But, when it arises, I will call these folks first. Just can't emphasize how nice, courteous, and friendly they are. Enjoyed having them in my home.

B T. 5/22/2023

See Review on Yelp

Have always been on time, have always given honest advice, family run business. Every employee that has ever came to our home has been exceptionally nice, knowledgeable, very mindful of your home. All around one of the very best service companies I've dealt with. Highly recommend them and know you will not be disappointed. Price is always on their minds also, very reasonable. Have been a customer of Williams Heating and Air Conditioning for years. Recently found out they also service and sell appliances. Wouldn't even consider using any other company

Berdina Morrow 6/3/2023

See Review on Google

I called to purchase parts for my whirlpool dryer that had went out and not even 5 minutes into the conversation they let me know I misdiagnosed it . The staff there pointed me to the exact part I needed and my lord did they save me time and money. I would recommend this business to anyone who needs a repair or even some general information. Thanks!

Ruben Zuniga 2/26/2018

See Review on Google

Bought an electric range. Excellent customer service in sales. Excellent customer service in delivery.

Helen Ray 8/14/2019

See Review on Google

The man who came out was very professional and fixed an issue we had been dealing with for a long time and that other companies could not or would not fix. Unfortunately I dont recall his name. You could tell from his attitude and his tools that he knows what he is doing. Great service! I would recommend this company to anyone in need.

john norton 10/24/2019

See Review on Google

Daniel came this morning to our home to assess our HVAC system, he was wonderful! Very polite, professional, did not try and sell me anything. Extremely honest, we have an older home and I was prepared for a tech to come in and convince me to buy a whole new unit. He did the opposite, started with the smallest issues (a recharge, and a new thermostat) in hopes that that will address the problems we were having. Was very honest and gave us his recommendations on what our next step (additional insulation in attic) would be if this didn’t address it. Before going to the more expensive unite upgrade. He answered all my questions (and I had ALOT of them) without making me feel rushed. Will definitely be calling Williams again for any problems that arise, thank you Daniel! And thank you Williams for employing honest individuals that respect your community. 👏👏👏

Molly Mollenkopf 6/25/2020

See Review on Google

I have been using Williams for over 20 years. They have always been honest and fair. Recently the compressor on my condenser failed due to a manufacturers defect. Williams replaced the compressor under warranty and also replaced a few other needed parts at the same time. The work was done correctly, in a timely manner for a fair price. No, they don't have tv ads or fancy painted up vans (guess who pays for that flash) they do have well trained polite employees, excellent service and fair prices. I highly recommend Williams Heat & Air

Roy P 10/19/2021

See Review on Google

AWESOME Customer Service !! Very helpful beyond selling product. Glad they're in New Braunfels and open !!!

Claudia White 2/27/2021

See Review on Google

Amazing customer service! I will never buy appliances from anywhere else again, so glad there are still small businesses like Williams that sell and repair appliances. They had exactly what I was looking for and the delivered when they said they would. The delivery crew was courteous, careful, and explained the features of our new appliance.

Melinda Forrester 6/16/2021

See Review on Google

Top-notch! they went far and beyond helping me figure out the issues my dishwasher and electrical issues my kitchen island was experiencing. They explained in full details the situation, problems, and suggestion for me to get the problem resolved. I even had a small leak and technician (Michael) fixed it at no cost. Will continue doing business with them because of their professionalism and customer service.

Anthony J. 10/25/2021

See Review on Yelp

We have 3 different houses Williams Heating & Air Conditioning services. Whenever we are in need of service, they are there ASAP. They are honest in their dealings with us, their work is perfect and they are experts in their line of work and we trust them 100% which in this day and time is hard to find unfortunately. I give them 5+ stars for their work, expertise and performance.

Lyn Brennan 6/9/2022

See Review on Google

Great customer service and assistance with parts

Jose Enriquez 6/21/2022

See Review on Google

Man this place is amazing. Super affordable. Don't call the other expensive ones with tons of overhead....call a local small business and get er done.

Sam McKinzie 7/7/2022

See Review on Google

Fabulous! Quick service, very courteous people and great job done.

Susan Wooten 10/26/2022

See Review on Google

From the office to the service staff all are so kind, knowledgeable, compassionate, efficient, and prices extremely reasonable. Come on time. Easy to schedule. Complete the job and always always smile. True asset to their company and our community

Marilu Blum 12/13/2022

See Review on Google

Awesome service for years! Grt office staff, expert technicians, and repair done at a fair and reasonable price.

Exa Curtis 12/30/2022

See Review on Google

Colton is very personable & always thoroughly explains what's going on & what he's doing to fix the problem.

Karen Bradley 5/12/2023

See Review on Google